FAQS
FAQS
SHIPPING
SHIPPING METHOD
HOW DO YOU SHIP AND WHAT IS THE PRICING?
FREE SHIPPING TO ALL LOCATIONS. Our management understand our customers concern on cost of shipment, local tax and duties affecting our customers purchase experience and has hence taken huge decision steps to absorb all shipment costs, local taxes and custom duties in our pricing.
Customers do not have to pay any taxes, duties regardless except the final pricing during purchase. This is one of our main differentiator from other stores.
WHERE DO YOU SHIP?
We provide international shipping to most countries. However due to certain postal challenges, we won’t be able to deliver shipments to military areas and certain smaller countries.
HOW DO YOU SHIP?
We ship orders overseas by mail services. After your order has been processed by our logistics team, it’ll be delivered to our local postage companies and the handling of your order will be fulfilled by the respective carrier companies.
Upon arrival in your selected destination’s country, your order would then be handled by your country's postal service. Please kindly contact your local post when your order arrives in your country.
SHIPPING TIME
HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?
Shipping to USA, Canada:
- Order processing: 1-3 Days
- Insured Shipping & Handling: 10 - 14 Days
HOW CAN I TRACK MY ORDER?
Your orders are tracked via a tracking code.
We will send you the tracking code of your order(s) to the email you used when placing your orders. This email will also guide you on how to track your package. Please note that tracking information will be displayed 2-3 days after you’ve received your email notification purchase.
WHEN WILL MY TRACKING INFORMATION APPEAR?
You should notice tracking event updates within 48-72 hours after you have received your tracking code.
WHY CAN'T I TRACK MY ORDER?
Please note that your tracking information updates are displayed 2-3 days after receiving your tracking code.
For first time purchases, it may take us a few minutes to retrieve the tracking information from the carrier services. In the event that you can’t find information about your package, please try again later.
PAYMENT
PAYMENT METHOD
HOW CAN I PAY FOR MY ORDER?
All products are set in US Dollar, and our system will automatically convert your order’s currency to ease your process of placing an order. Do note that your payment is processed through the payment gateways Paypal and Stripe.
Paypal is used by companies such as eBay, Asos, Barnes & Nobles, Home Depot, Abercrombie & Fitch, and many more.
Stripe is used by companies such as Adidas, Under Armour, Target, Grabtaxi, Slack, and many more.
Note: Through payment gateways, your credit and debit card details will not be stored on our server ever.
WHICH CURRENCY ARE YOU USING?
Our products are set in US dollars, but our system will automatically convert the product pricings to your local’s currency for you.
ORDER
HOW TO PLACE AN ORDER?
First of all, choose the products that you love, then click "Buy Now" and "Proceed to Checkout". Then fill in your information and pay. That's it, it’s really easy!
HOW CAN I MODIFY MY ORDER?
If you would like to request a change in anything in your order, please contact us via email support@barkermeow.com within 12 hours after placing your order.
POST - PURCHASE
DEFECTIVE/DAMAGED ITEMS
WHAT IF I RECEIVED A DEFECTIVE/DAMAGED ITEM?
We strive to deliver the best quality product to customers. However, there are possible factors that may negatively affect the quality - often during the shipping process where products may be damaged while in transit. Please Click Here for our Return Policy.
WHAT IF THE TRACKING INFORMATION OF MY ORDER SHOWS "RETURNED TO SENDER"?
Step 1: Contact your nearest post office and provide them your ID card or tracking code for an update of your shipment status.
Step 2: If you’re not able to find anything, contact our Customer Service department by sending an email to support@barkermeow.com and provide us with your shipping address.
Step 3: If the address you provided in the email matches your shipping address in our system, we’ll be more than happy to send you a replacement or refund you 30%. Please be informed that these 2 options are our final solution for your request.
In the situation where your order wasn’t successfully delivered as you may have filled in the wrong address, and thus we are unable to deliver your packet. In such a situation, we would require for you to pay some extra fees for sending you a replacement. This would be the only option in such situations.
SHIPPING PROBLEMS
WHAT SHOULD I DO IF I PROVIDED YOU A WRONG SHIPPING ADDRESS?
In the event where you’ve provided an incorrect shipping address, you should contact us immediately by sending an email to support@barkermeow.com and provide us with your correct address. Our team will then proceed to check whether we’re able change your order’s destination for you.
If your order has been shipped out, we are really sorry but we are no longer able to change your destination for you nor send you another packet without any additional fee.
TRACKING SHOWS "RETURNED TO SENDER", WHAT SHOULD I DO?
There are 2 common reasons that your packet has been returned: either your shipping address is incorrect/insufficiently filled, or you are absent at the time the packet was attempted for delivery.
In the event that your shipping address was incorrectly filled, unfortunately we won’t be held responsible since your order was shipped out to the address that you provided us and the misinformation was not made on our end.
Otherwise, we are willing to send you a replacement. If the second attempted delivery isn’t able to reach you, we’re sorry to inform you that we would no longer be able to help you out with this.